Privacy Policy
Last updated: October 7, 2026
Who we are and who is in charge
Inovario Immobilier inc. (“we”) operates the website https://quartierducentre.inovario.com. This policy describes what personal information we collect, why we collect it, how we use, disclose and protect it, and what your rights are. It is written to meet the requirements of Quebec's Law 25 and, where applicable, other applicable privacy laws.
The person in charge of the protection of personal information is [to be completed]. You can reach them by email at [to be completed].
Information we collect
We only collect the information necessary for the purposes described in this policy: information you voluntarily provide to us and certain technical data related to your visit (IP address, stored only as an irreversible hash in our consent records; browser type; pages viewed), depending on your consent choices.
If you fill out a form on the site (information request, quote, newsletter), we collect the information you enter, such as your name, email address, phone number and the content of your message.
If you use the chat window, the content of your messages is processed to generate a reply, including by an AI model provider acting as a service provider, which processes these messages outside Quebec and Canada. Avoid entering sensitive information (card numbers, health information, etc.).
Why we use it
We use your information to: respond to your requests and provide our services; ensure the operation, security and improvement of the site; comply with our legal obligations; and, only with your consent, measure site traffic or carry out marketing activities. We never sell your personal information.
Cookies
The site uses cookies and similar technologies. Non-necessary cookies are blocked until you give your consent per category through the cookie management window. The table below lists the cookies used on this site; it is kept up to date automatically.
Necessary cookies
Essential for the site to function (security, load balancing, remembering your consent choices). They are never used to track you and do not require consent.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
pratcom_consent | this site | Remembers your consent choice so you are not asked again on every page. | 12 months |
pratcom_sid | this site | Links the pages of a single visit. Disappears when the browser closes. | Session |
pratcom_consent_<espace> | local storage | A copy of your consent choice, kept by the browser. Cleared along with the site's data. | Until cleared |
pratcom_privacy_cfg_<espace> | local storage | A copy of the banner texts, so it can be shown without waiting for the network. | Until cleared |
pratcom_anon_id | local storage | An anonymous identifier attached to the proof of your consent. | Until cleared |
pratcom_consent_attente_<espace> | local storage | Your choice, held if it could not be recorded (network down, service unavailable). Retried on your next visit, then cleared. | Until cleared |
Marketing cookies
Used to display relevant ads and measure their effectiveness. May track you across websites. Set only with your consent.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
NID | google.com (third-party) | Remembers your Google preferences (language, results) for displaying the map. | 6 months |
VISITOR_INFO1_LIVE | youtube.com (third-party) | Estimates your bandwidth to pick the playback quality. | 6 months |
YSC | youtube.com (third-party) | Counts video views during your visit. | Session |
Your consent and how to withdraw it
On your first visit, a window lets you accept, decline or customize cookies by category: declining is as easy as accepting, with no penalty. Your choice is kept for 12 months, after which you will be asked again. You can change or withdraw your consent at any time using the floating cookie management icon displayed on the site. Each choice is recorded in a register (with the exact version of the texts displayed) so that proof can be provided, as required by Law 25.
Retention
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once these purposes are fulfilled, the information is securely destroyed or anonymized.
Disclosure to third parties and hosting
We only disclose your information to service providers necessary to operate the site (hosting, email delivery, audience measurement tools according to your consents), who are contractually required to protect it, or where required by law. Information collected through the Pratcom Connect platform is hosted in Canada (Montreal region).
Some providers (for example analytics or advertising tools you accept through the cookie window) may process data outside Quebec or Canada. In such cases, disclosure occurs only after an assessment taking into account the sensitivity of the information and the protections offered.
If you use the chat window, your messages are disclosed to an AI model provider that processes them outside Quebec and Canada. This disclosure occurs only after a privacy impact assessment.
If you fill out a form on the site, the information you enter is sent by email to our team through an email delivery provider that processes this data outside Quebec and Canada. This disclosure occurs only after a privacy impact assessment.
Your rights
You have the right to request access to the personal information we hold about you, to request its rectification, to withdraw your consent to its use or disclosure, and to request that its dissemination cease in the cases provided by law. To exercise these rights, write to [to be completed]. We will respond within 30 days. If you are dissatisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).
Security
We apply security measures that are reasonable and proportionate to the sensitivity of the information: encrypted communications (TLS), access controls, data minimization (for example, IP addresses are never stored in clear text in the consent register) and logging. No system is infallible, however; in the event of a confidentiality incident presenting a risk of serious injury, we will notify you and the CAI as required by law.
Changes to this policy
We may update this policy from time to time, in particular when laws or our practices change. Each version is numbered and dated; the date of the last update appears at the top of the page. In the event of a significant change affecting the processing of your information, your consent will be requested again where required by law.
Contact us
For any question about this policy or your personal information: Inovario Immobilier inc., 900 boul. Périgny, bureau 200, Chambly (Québec) J3L 1W6. Email: [to be completed]. Phone: 438-884-1590.
This document is generated from a template provided for informational purposes by Pratcom Média inc. and does not constitute legal advice. Inovario Immobilier inc. remains responsible for the compliance of its practices and the accuracy of the information presented. For any legal question, consult a qualified advisor.